We engage with diverse people and groups who have a vested interest in what we do and who are, in some way, connected to our purpose. The quality of these relationships with our stakeholders determines how well we deliver on our vision for better health and wellbeing for all.
The program has adopted five key principles to guide its stakeholder engagement activities. The principles have been tested against and are consistent with current stakeholder engagement standards and practices across the public and private sectors, locally and internationally.
Purposeful – We begin every engagement with a clear understanding of what we want to achieve. While our engagement is driven by our strategic priorities, we are at the same time aware of our stakeholders’ objectives, environment, expertise and level of influence. When we know why we need to engage and we agree on what success looks like, it is easier to conduct focused and meaningful engagement. By planning our communication and managing expectations, we aim to build lasting goodwill with stakeholders participating in the process and develop an understanding about their capacity to engage.
Inclusive – We identify relevant stakeholders and make it easy for them to engage. We identify and enable the participation of those people and organisations who contribute to, influence, or are affected by our work. This includes those that may be harder to reach for reasons such as language, culture, age or mobility. We provide our stakeholders with the information they need to participate in a meaningful way
Timely – We involve stakeholders from the start and agree on when and how to engage. We clearly identify and explain the engagement process, and negotiate with stakeholders, where possible, as to timelines. This includes meeting schedules, and response times for information requests or feedback.
Transparent – We are open and honest in our engagement and set clear expectations. We provide information so that stakeholders can participate in a meaningful way and will foster a culture of sharing ideas. We will clearly identify and explain the engagement process, the role of stakeholders in the engagement process, and communicate how their input will inform the project.
Respectful – We acknowledge and respect the expertise, perspective, and needs of stakeholders. We understand that engagement is a two-way process. We take care to be open to alternative views and to listen as well as speak. We respect our stakeholders’ expertise and appreciate the benefits of mutual learning. We recognise the different communication needs and preferences of stakeholders and endeavour to meet these wherever possible.
How we Consult and Engage
We encourage input from stakeholders in various ways including:
- Committees and groups
We use committees and groups to work on specific topics or issues. We often engage the specialist expertise of our stakeholders to help us achieve our goals.
We encourage inputs into our consultations in order for us to better understand the problems we are trying to solve and the needs of the community.
Our forums bring together governments, experts, consumers and other stakeholders. They help us to understand the needs of our stakeholders when we are planning future work.
- Agreed Collaborations
We work with stakeholders on projects and initiatives. These types of collaborations are formal relationships based on agreements and contracts, such as terms of reference and memoranda of understanding (MOUs).